Clik here to view.
Online members – more engaged or less?
One of our clients Fit n Fast has received a lot of industry and media interest in the way that they are signing up members. That is using Ezypay’s online application (the direct debit gateway) which...
View ArticlePayment Solution Tips for Swim Schools
A lot of Managers and owners of swim schools have asked me over the years “Dan – how do I get my swim school onto direct debit?” or “how do I make my swim school debits better?” My simple answer is...
View ArticleClik here to view.
Fitness club members leave because their expectations are not met
Fitness club members leave because their expectations are not met This year so far 12,810 members across Australia and New Zealand have responded to the survey. Some interesting results are emerging....
View ArticleClik here to view.
14 Links on How to Create Memorable Customer Experiences
What is a memorable customer experience? Not just a good customer experience but a WOW moment that you will remember for a long time. In my experience they are further and further apart so the...
View ArticleClik here to view.
Focus on Culture and You will Create Memorable Customer Experiences
Focus on work place culture We recently went to a talk by Tony Hsieh the founder of Zappos.com. He delivered a presentation on delivering happiness (through company culture) and how that translated...
View ArticleClik here to view.
How to Create Memorable Customer Experiences Using Social Media – Step 6 –...
Creat Compelling Content I recently found this great article with 7 Ways to Create a Memorable Customer Experience with Social Media. They are really simple, but easy to follow steps that everyone...
View ArticleClik here to view.
How to Create Memorable Customer Experiences Using Social Media – Step 7 –...
I recently found this great article with 7 Ways to Create a Memorable Customer Experience with Social Media. They are really simple, but easy to follow steps that everyone can do in their business....
View ArticleIt’s all about the members!
In a serviced based industry which is all about the thoughts, feelings and perceptions of the your club members, it is critical that each and every system, process and business tool you use needs to be...
View Article
